{"id":21273,"date":"2019-08-15T11:46:23","date_gmt":"2019-08-15T11:46:23","guid":{"rendered":"https:\/\/yyo.nl\/?page_id=21273"},"modified":"2019-08-15T11:49:35","modified_gmt":"2019-08-15T11:49:35","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/yyo.nl\/tr\/algemene-voorwaarden\/","title":{"rendered":"Genel h\u00fck\u00fcm ve ko\u015fullar"},"content":{"rendered":"

1 TANIMLAR<\/strong>
\nBu h\u00fck\u00fcm ve ko\u015fullarda a\u015fa\u011f\u0131daki tan\u0131mlar ge\u00e7erli olacakt\u0131r:
\nYAVUZYI\u011eITO\u011eLU AVUKAT<\/strong> Bundan b\u00f6yle \"YYO\" olarak an\u0131lacakt\u0131r, Rotterdam'da avukatl\u0131k yapmak amac\u0131yla kurulmu\u015f bir hukuk b\u00fcrosudur.
\nM\u00dc\u015eTER\u0130<\/strong> YYO'yu hizmet sa\u011flamak \u00fczere g\u00f6revlendiren ger\u00e7ek veya t\u00fczel ki\u015fi.
\nS\u00d6ZLE\u015eME<\/strong> Bir m\u00fcvekkilin YYO'yu belirli bir hukuki i\u015fi yapmak \u00fczere g\u00f6revlendirdi\u011fi ve YYO'nun bu talimat\u0131 kabul etti\u011fi s\u00f6zle\u015fme.
\nONURSAL <\/strong>Yap\u0131lacak yasal \u00e7al\u0131\u015fma i\u00e7in YYO taraf\u0131ndan talep edilen masraflar.
\nFARKLI<\/strong> Mahkeme \u00fccretleri, seyahat ve ia\u015fe masraflar\u0131, de\u011ferleme masraflar\u0131, icra memuru \u00fccretleri vb. gibi belirtilebilir masraflar\u0131n yan\u0131 s\u0131ra posta, telefon, faks, fotokopi masraflar\u0131 vb. gibi belirtilemeyen ofis masraflar\u0131n\u0131n geri \u00f6denmesi.
\n\u015e\u0130KAYET<\/strong> Bir g\u00f6revin yerine getirilmesi, bir s\u00f6zle\u015fmeye uyulmas\u0131 veya YYO taraf\u0131ndan hizmet sa\u011flanmas\u0131 hakk\u0131nda m\u00fc\u015fteriden gelen herhangi bir yaz\u0131l\u0131 olumsuz tepki.<\/p>\n

2 UYGULANABILIRLIK<\/strong>
\n2.1 Bu genel \u015fartlar ve ko\u015fullar, taraflar yaz\u0131l\u0131 olarak bunlardan sapmad\u0131klar\u0131 s\u00fcrece, YYO ile m\u00fc\u015fteri aras\u0131ndaki herhangi bir s\u00f6zle\u015fme i\u00e7in ge\u00e7erli olacakt\u0131r. M\u00fc\u015fterinin di\u011fer genel h\u00fck\u00fcm ve ko\u015fullar\u0131n\u0131n uygulanabilirli\u011fi a\u00e7\u0131k\u00e7a hari\u00e7 tutulmu\u015ftur. M\u00fc\u015fteri, bir temlik s\u00f6zle\u015fmesi imzalayarak bu genel \u015fart ve ko\u015fullar\u0131n uygulanabilirli\u011fini kay\u0131ts\u0131z \u015farts\u0131z kabul eder ve di\u011fer genel \u015fart ve ko\u015fullar\u0131n uygulanabilirli\u011finden feragat eder.
\n2.2 Bu genel h\u00fck\u00fcm ve ko\u015fullar, m\u00fc\u015fteriden gelen ek g\u00f6revler ve takip eden g\u00f6revler i\u00e7in de ge\u00e7erlidir.
\n2.3 Hukuk Mesle\u011fi Davran\u0131\u015f Kurallar\u0131, YYO ile m\u00fcvekkil aras\u0131ndaki s\u00f6zle\u015fmenin bir par\u00e7as\u0131n\u0131 olu\u015fturur. M\u00fcvekkil, YYO'nun faaliyetlerini y\u00fcr\u00fct\u00fcrken bu davran\u0131\u015f kurallar\u0131na uymas\u0131 gerekti\u011finin bilincindedir. M\u00fcvekkil, bundan do\u011fabilecek sonu\u00e7lar\u0131 kabul eder.<\/p>\n

3 KOMI\u0307SYON S\u00d6ZLE\u015eMESI\u0307NI\u0307N OLU\u015eTURULMASI<\/strong>
\n3.1 Bir sipari\u015f ancak YYO taraf\u0131ndan z\u0131mnen veya ba\u015fka bir \u015fekilde kabul edildikten sonra kurulmu\u015f olur. Kabul, bir temlik s\u00f6zle\u015fmesi imzalanarak veya mektup, faks, e-posta veya WhatsApp yoluyla yaz\u0131l\u0131 kabul teyidi ile yaz\u0131l\u0131 olarak yap\u0131l\u0131r.
\n3.2 Medeni Kanun'un 7:404, 7:407(2) ve 7:409 say\u0131l\u0131 b\u00f6l\u00fcmlerinin etkisi hari\u00e7 tutulmu\u015ftur.<\/p>\n

\u00a04 S\u00d6ZLE\u015eMENI\u0307N Y\u00dcR\u00dcT\u00dcLMESI\u0307<\/strong>
\n4.1 S\u00f6zle\u015fmeden kar\u015f\u0131l\u0131kl\u0131 olarak do\u011fan y\u00fck\u00fcml\u00fcl\u00fckler, g\u00f6revlendirme s\u00f6zle\u015fmesinin yaz\u0131l\u0131 onay\u0131ndan itibaren ge\u00e7erlidir.
\n4.2 S\u00f6zle\u015fmenin ifas\u0131 yaln\u0131zca m\u00fc\u015fterinin yarar\u0131na olacakt\u0131r. \u00dc\u00e7\u00fcnc\u00fc taraflar yap\u0131lan i\u015fin i\u00e7eri\u011finden herhangi bir hak elde edemez.
\n4.3 Taraflar aras\u0131nda aksi a\u00e7\u0131k\u00e7a kararla\u015ft\u0131r\u0131lmad\u0131k\u00e7a, YYO hangi \u00e7al\u0131\u015fan\u0131n\u0131n g\u00f6revi yerine getirece\u011fini belirleyecektir.
\n4.4 YYO taraf\u0131ndan g\u00f6revlendirilecek \u00fc\u00e7\u00fcnc\u00fc taraflar\u0131n se\u00e7imi, gerekli ve makul olarak uygun oldu\u011fu durumlarda, m\u00fc\u015fteriye dan\u0131\u015f\u0131larak yap\u0131lacakt\u0131r. YYO taraf\u0131ndan g\u00f6revlendirilen \u00fc\u00e7\u00fcnc\u00fc taraflar\u0131n eksiklikleri i\u00e7in herhangi bir sorumluluk kabul edilmez. E\u011fer bu \u00fc\u00e7\u00fcnc\u00fc taraf, m\u00fc\u015fteriden ald\u0131\u011f\u0131 bir g\u00f6revin ifas\u0131 ile ba\u011flant\u0131l\u0131 olarak sorumlulu\u011funu s\u0131n\u0131rlamak isterse, YYO, m\u00fc\u015fteri taraf\u0131ndan kendisine verilen t\u00fcm g\u00f6revlerin, m\u00fc\u015fteri ad\u0131na b\u00f6yle bir sorumluluk s\u0131n\u0131rlamas\u0131n\u0131 kabul etme yetkisini i\u00e7erdi\u011fini varsayacak ve gerekirse i\u015fbu vesile ile teyit edecektir.
\n4.5 Anla\u015fma bir sonu\u00e7 y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc de\u011fil, bir \u00e7aba y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcd\u00fcr.<\/p>\n

5 M\u00dc\u015eTERI\u0307NI\u0307N Y\u00dcK\u00dcML\u00dcL\u00dcKLERI\u0307<\/strong>
\n5.1 M\u00fc\u015fteri, YYO'nun ilk talebinde uygun kimlik bilgilerini sa\u011flayacakt\u0131r. M\u00fc\u015fteri, g\u00f6revin do\u011fru bir \u015fekilde yerine getirilmesi ile ilgili olabilecek t\u00fcm ger\u00e7ekleri ve ko\u015fullar\u0131 ve YYO taraf\u0131ndan talep edilen t\u00fcm verileri \/ bilgileri sa\u011flamakla y\u00fck\u00fcml\u00fcd\u00fcr. M\u00fc\u015fteri, YYO'ya sa\u011flanan t\u00fcm veri ve bilgilerin do\u011frulu\u011funu ve eksiksizli\u011fini garanti eder.
\n5.2 M\u00fc\u015fteri, ev veya ikamet adresi, telefon numaras\u0131 ve e-posta adresi dahil ancak bunlarla s\u0131n\u0131rl\u0131 olmamak \u00fczere ileti\u015fim bilgilerinin zaman\u0131nda ve yaz\u0131l\u0131 olarak verilmesini sa\u011flayacakt\u0131r. YYO, ileti\u015fim bilgilerinin ve\/veya bilgilerin yanl\u0131\u015f, zamans\u0131z veya eksik verilmesinden kaynaklanan zararlar i\u00e7in hi\u00e7bir sorumluluk kabul etmez.<\/p>\n

6 DENETLEME VE D\u00dcZENLEME<\/strong>
\n6.1 M\u00fc\u015fteri, \u00f6nceden yaz\u0131l\u0131 talepte bulunarak istedi\u011fi zaman YYO'nun ofislerinde dosyay\u0131 inceleme hakk\u0131na sahiptir.
\n6.2 Bir dosyan\u0131n teslimi ancak i\u015f tamamland\u0131ktan ve dosya kapat\u0131ld\u0131ktan sonra ger\u00e7ekle\u015febilir. M\u00fc\u015fteri dosyan\u0131n bir kopyas\u0131n\u0131 almak isterse, YYO'ya kopyalama ve idari masraflar i\u00e7in sayfa ba\u015f\u0131na 0,10 \u20ac tutar\u0131nda bir \u00fccret bor\u00e7lu olacakt\u0131r; bu \u00fccret, dosyan\u0131n ar\u015fivden \u00e7\u0131kar\u0131lmas\u0131 gerekiyorsa 20,00 \u20ac tutar\u0131nda art\u0131r\u0131lacakt\u0131r.<\/p>\n

7 \u00dcCRET VE FATURALAMA<\/strong>
\n7.1 G\u00f6revlendirme s\u00f6zle\u015fmesinin ifas\u0131 i\u00e7in m\u00fc\u015fteri, 245,00 \u20ac art\u0131 cepten yap\u0131lan masraflar, 6% ofis masraflar\u0131 ve 21% KDV'nin \u00e7al\u0131\u015f\u0131lan saat say\u0131s\u0131yla \u00e7arp\u0131m\u0131ndan olu\u015fan \u00fccreti bor\u00e7lu olacakt\u0131r. Yarg\u0131lama d\u0131\u015f\u0131 masraflar\u0131n sorumlu bir sigortac\u0131dan (tamamen) geri al\u0131namamas\u0131 durumunda, bu masraflar m\u00fcvekkil taraf\u0131ndan as\u0131l olarak \u00f6denecektir.
\n7.2 Acil konular veya b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yan konular gibi \u00f6zel durumlarda, m\u00fc\u015fteriye dan\u0131\u015f\u0131larak bundan sap\u0131labilir. YYO, \u00fccreti y\u0131ll\u0131k olarak ayarlama hakk\u0131n\u0131 sakl\u0131 tutar.
\n7.3 Sipari\u015fin yerine getirilmesi bir aydan daha uzun bir s\u00fcreye yay\u0131l\u0131rsa, yap\u0131lan i\u015f ge\u00e7ici olarak \u00fccretlendirilecektir.
\n7.4 YYO, m\u00fc\u015fteriden her zaman \u00fccret \u00fczerinden avans alma hakk\u0131na sahiptir. YYO, m\u00fc\u015fteri taraf\u0131ndan \u00f6denen avanslar\u0131, herhangi bir avans\u0131n \u00f6dendi\u011fi duruma bak\u0131lmaks\u0131z\u0131n ve\/veya m\u00fc\u015fteriye kar\u015f\u0131 \u00f6denmemi\u015f bir faturan\u0131n bulundu\u011fu duruma bak\u0131lmaks\u0131z\u0131n, \u00f6denmemi\u015f faturalara mahsup etme hakk\u0131na sahiptir. Bir (ek) avans\u0131n \u00f6denmesine ili\u015fkin herhangi bir talep yerine getirilmedi\u011fi s\u00fcrece, YYO - a\u015fa\u011f\u0131daki h\u00fck\u00fcmler sakl\u0131 kalmak kayd\u0131yla - g\u00f6revle ilgili i\u015f ve hizmetleri ask\u0131ya alma hakk\u0131na sahip olacakt\u0131r.
\n7.5 YYO'dan gelen faturalar\u0131n \u00f6demesi fatura tarihinden itibaren 14 g\u00fcn i\u00e7inde yap\u0131lmal\u0131d\u0131r. Bu s\u00fcrenin a\u015f\u0131lmas\u0131 halinde, m\u00fc\u015fteri temerr\u00fct bildiriminde bulunmaks\u0131z\u0131n temerr\u00fcde d\u00fc\u015fecek ve Hollanda Medeni Kanunu'nun 6:119a maddesi uyar\u0131nca kanuni ticari faizin uygulanmas\u0131na izin verilmedi\u011fi s\u00fcrece, ge\u00e7erli kanuni faize e\u015fit temerr\u00fct faizi \u00f6denecektir. Ge\u00e7 \u00f6deme durumunda, fatura, Hollanda Yarg\u0131 Birli\u011fi'nin Voorwerk-II raporu dikkate al\u0131narak belirlenecek olan mahkeme d\u0131\u015f\u0131 tahsilat masraflar\u0131 i\u00e7in bir miktar art\u0131r\u0131lacakt\u0131r.
\n7.6 Hat\u0131rlatmaya ra\u011fmen faturan\u0131n \u00f6denmemesi halinde YYO, m\u00fc\u015fterinin yaz\u0131l\u0131 olarak bilgilendirilmesinden sonra g\u00f6revlendirme kapsam\u0131ndaki faaliyet ve hizmetleri ask\u0131ya alma veya sona erdirme hakk\u0131na sahiptir. YYO, faturan\u0131n veya talep edilen (ek) avans\u0131n zaman\u0131nda \u00f6denmemesi nedeniyle i\u015fin ask\u0131ya al\u0131nmas\u0131 veya sona erdirilmesi sonucunda do\u011fabilecek zararlardan sorumlu olmayacakt\u0131r.
\n7.7 Daha spesifik olarak, \u00fc\u00e7\u00fcnc\u00fc taraflardan gelen veya mahkeme \u00fccretleri, (t\u0131bbi) uzman masraflar\u0131 ve icra memurlar\u0131 taraf\u0131ndan tahsil edilen tutarlar ile ilgili faturalar, bu \u00fc\u00e7\u00fcnc\u00fc taraf\u0131n faturas\u0131nda belirtilen \u00f6deme s\u00fcresi i\u00e7inde \u00f6denmelidir.
\n7.8 Bir ki\u015fisel yaralanma vakas\u0131 durumunda, s\u00f6zle\u015fmenin feshedilmesi veya m\u00fc\u015fterinin ba\u015fka bir temsilciye ge\u00e7mesi halinde, YYO fesih tarihine kadar (madde 7.1'de belirtildi\u011fi gibi) yapt\u0131\u011f\u0131 masraflar\u0131 do\u011frudan sorumlu di\u011fer taraftan veya sigortac\u0131s\u0131ndan talep etme hakk\u0131n\u0131 sakl\u0131 tutar. M\u00fc\u015fteri, sorumlu taraf\u0131n veya sigortac\u0131s\u0131n\u0131n temlik senedini yerine getirmemesi halinde, gerekti\u011finde mahkemeye ba\u015fvurarak bu masraflar\u0131 elde etmek i\u00e7in her zaman i\u015fbirli\u011fi yapaca\u011f\u0131n\u0131 beyan eder.
\n7.9 M\u00fcvekkil, \u00fccrete ek olarak, YYO taraf\u0131ndan m\u00fcvekkil ad\u0131na \u00f6denen masraflarla ilgili olarak YYO'ya bor\u00e7lu olacakt\u0131r. Bu masraflar aras\u0131nda mahkeme har\u00e7lar\u0131, tan\u0131k ve (t\u0131bbi) dan\u0131\u015fman masraflar\u0131, bilirki\u015filer, icra memuru \u00fccretleri ve kamu kay\u0131tlar\u0131ndan \u00e7\u0131karma masraflar\u0131 yer almaktad\u0131r.<\/p>\n

8 S\u00dcBVANSIYONLU ADLI YARDIM<\/strong>
\n8.1 Yasal s\u00fcbvansiyonlu adli yard\u0131m sistemine (ek) dayal\u0131 olarak yap\u0131lan s\u00f6zle\u015fmelerde, m\u00fcvekkil bir \u00f6nceki paragrafta \u00f6ng\u00f6r\u00fclen \u00fccreti \u00f6demekle y\u00fck\u00fcml\u00fc de\u011fildir. Bunun yerine, m\u00fcvekkil, Adli Yard\u0131m Kurulu taraf\u0131ndan belirlenecek bir katk\u0131 pay\u0131na bor\u00e7lu olacakt\u0131r; bu katk\u0131 pay\u0131, m\u00fcvekkilin (ve e\u015finin) referans y\u0131l\u0131ndaki (= ba\u015fvuru y\u0131l\u0131 eksi iki) gelir ve mal varl\u0131\u011f\u0131na dayanacakt\u0131r.
\n8.2 \u0130lk s\u00f6zle\u015fme yap\u0131l\u0131rken YYO, m\u00fcvekkil taraf\u0131ndan sa\u011flanan mali bilgilere dayanarak m\u00fcvekkilin s\u00fcbvansiyonlu adli yard\u0131m almaya uygun olup olmad\u0131\u011f\u0131n\u0131 de\u011ferlendirir. Verilen bilgilerin (s\u00f6zl\u00fc olarak) do\u011frulu\u011fundan m\u00fcvekkil sorumludur. \u015e\u00fcphe durumunda, \u00f6nlem olarak yine de bir ek talep edilir.
\n8.3 M\u00fcvekkilin mali durumunun ara d\u00f6nemde veya m\u00fcteakip bir s\u00f6zle\u015fme s\u0131ras\u0131nda de\u011fi\u015fmesi halinde, kendisini hala s\u00fcbvansiyonlu hukuki yard\u0131ma uygun g\u00f6rmesi halinde, m\u00fcvekkil YYO'yu derhal bilgilendirmekle y\u00fck\u00fcml\u00fcd\u00fcr.
\n8.4 YYO, Adli Yard\u0131m Kurulu bir ekleme yapmad\u0131\u011f\u0131 s\u00fcrece m\u00fcvekkilden her zaman bir avans \u00f6demesi talep etme hakk\u0131na sahiptir. Avans \u00f6demesinin miktar\u0131 isti\u015fare ile belirlenecektir.
\n8.5 Mahkeme har\u00e7lar\u0131 veya daimi \u00fccretler, tan\u0131k ve bilirki\u015fi masraflar\u0131, kamu kay\u0131tlar\u0131ndan al\u0131nt\u0131lar, faks ve uluslararas\u0131 telefon g\u00f6r\u00fc\u015fmeleri ve rol yapma hizmetleri Adli Yard\u0131m Kurulu taraf\u0131ndan verilen ek kapsam\u0131na girmez ve m\u00fcvekkilden tahsil edilir.
\n8.6 Ekleme sadece ba\u015fvuru tarihinden itibaren YYO taraf\u0131ndan yap\u0131lan i\u015flerle ilgilidir. Avukat taraf\u0131ndan daha \u00f6nce yap\u0131lan i\u015fler bir \u00f6nceki madde h\u00fck\u00fcmleri uyar\u0131nca m\u00fcvekkilden tahsil edilecektir.<\/p>\n

9 RECLAMES<\/strong>
\n9.1 Bir fatura ile ilgili \u015fikayetler, ge\u00e7ersizlik cezas\u0131 alt\u0131nda, yaz\u0131l\u0131 olarak ve fatura tarihinden itibaren on d\u00f6rt g\u00fcn i\u00e7inde yap\u0131lmal\u0131d\u0131r.
\n9.2 Bir s\u00f6zle\u015fmenin yerine getirilmesiyle ilgili \u015fikayetler, kaybedilme cezas\u0131yla birlikte, kusurun fark edilmesinden itibaren otuz g\u00fcn i\u00e7inde veya s\u00f6z konusu sipari\u015fin tamamlanmas\u0131ndan sonra en ge\u00e7 otuz g\u00fcn i\u00e7inde yaz\u0131l\u0131 olarak yap\u0131lmal\u0131d\u0131r.<\/p>\n

10 SORUMLULUK<\/strong>
\n10.1 YYO, m\u00fc\u015fteri taraf\u0131ndan sa\u011flanan yanl\u0131\u015f ve\/veya eksik bilgilerden kaynaklanan ve niteli\u011fi ne olursa olsun, s\u00f6z konusu yanl\u0131\u015fl\u0131k veya eksikli\u011fin YYO taraf\u0131ndan fark edilmi\u015f olmas\u0131 gerekmedi\u011fi s\u00fcrece, zarardan sorumlu de\u011fildir.
\n10.2 YYO, m\u00fc\u015fterinin YYO'nun faturalar\u0131n\u0131 zaman\u0131nda \u00f6dememesinin bir sonucu olarak faaliyetlerin ask\u0131ya al\u0131nmas\u0131ndan kaynaklanan zararlardan sorumlu olmayacakt\u0131r.
\n10.3 \u00dc\u00e7\u00fcnc\u00fc \u015fah\u0131slar yap\u0131lan i\u015fin i\u00e7eri\u011finden herhangi bir hak elde edemezler. M\u00fc\u015fteri, YYO taraf\u0131ndan m\u00fc\u015fteri ad\u0131na y\u00fcr\u00fct\u00fclen \u00e7al\u0131\u015fmalardan dolay\u0131 veya bunlarla ba\u011flant\u0131l\u0131 olarak zarara u\u011frad\u0131\u011f\u0131n\u0131 iddia eden \u00fc\u00e7\u00fcnc\u00fc ki\u015filerin taleplerine kar\u015f\u0131 YYO'yu tazmin eder.
\n10.4 YYO, s\u00f6zle\u015fme ile ilgili olarak \u00fc\u00e7\u00fcnc\u00fc \u015fah\u0131slar taraf\u0131ndan y\u00fcr\u00fct\u00fclen i\u015flerin eksikliklerinden sorumlu de\u011fildir.
\n10.5 Ayr\u0131ca, YYO'nun atfedilebilir bir eksiklik veya haks\u0131z fiilden kaynaklanan veya bunlarla ilgili olan veya ba\u015fka herhangi bir yasal gerek\u00e7eye dayanan herhangi bir zarar sorumlulu\u011fu, kas\u0131t veya a\u011f\u0131r ihmal olmad\u0131\u011f\u0131 s\u00fcrece, YYO'nun konuyla ilgili mesleki sorumluluk sigortac\u0131s\u0131 taraf\u0131ndan \u00f6denen veya \u00f6denecek olan ve bu sigorta poli\u00e7esi kapsam\u0131nda kendi riski oran\u0131nda art\u0131r\u0131lan tutarla s\u0131n\u0131rl\u0131 olacakt\u0131r.
\n10.6 YYO lehine sorumluluk s\u0131n\u0131rlamalar\u0131, YYO'nun \u00e7al\u0131\u015fanlar\u0131 ve ast olmayan temsilcileri ve yard\u0131mc\u0131 ki\u015fileri i\u00e7in de ge\u00e7erlidir.
\n10.7 T\u00fcm m\u00fc\u015fteri talepleri, ilgili ki\u015finin bu dava haklar\u0131n\u0131n veya di\u011fer hak ve yetkilerin varl\u0131\u011f\u0131ndan haberdar oldu\u011fu veya makul olarak haberdar olabilece\u011fi andan itibaren on iki ay sonra zaman a\u015f\u0131m\u0131na u\u011frar.
\n10.8 Herhangi bir nedenle mesleki sorumluluk sigortac\u0131s\u0131 \u00f6deme yapmazsa, herhangi bir sorumluluk, maksimum 5.000,00 \u20ac olmak \u00fczere, zarar\u0131n ortaya \u00e7\u0131kt\u0131\u011f\u0131 durumda i\u015f i\u00e7in m\u00fc\u015fteri taraf\u0131ndan YYO'ya \u00f6denen tutarla s\u0131n\u0131rl\u0131 olacakt\u0131r.<\/p>\n

11 FI\u0307KRI\u0307 M\u00dcLKI\u0307YET HAKLARI<\/strong>
\nM\u00fc\u015fteri, \u00f6nceden yaz\u0131l\u0131 izin almadan, \u00fc\u00e7\u00fcnc\u00fc taraflar\u0131n kat\u0131l\u0131m\u0131 olsun ya da olmas\u0131n, YYO taraf\u0131ndan veya YYO ad\u0131na \u00fcretilen tavsiyeleri, s\u00f6zle\u015fmeleri veya di\u011fer zihin \u00fcr\u00fcnlerini \u00e7o\u011faltamaz, if\u015fa edemez ve\/veya kullanamaz.<\/p>\n

12 AR\u015e\u0130VLEME<\/strong>
\n12.1 YYO, s\u00f6zle\u015fmenin ifas\u0131 s\u0131ras\u0131nda olu\u015fan dosyay\u0131, i\u015fi tamamland\u0131ktan ve dosya kapand\u0131ktan sonra en az 7 y\u0131l s\u00fcreyle saklayacakt\u0131r.
\n12.2 Birinci paragrafta belirtilen s\u00fcrenin sona ermesiyle birlikte, YYO dosyay\u0131 imha etme hakk\u0131na sahip olacakt\u0131r.
\n12.3 M\u00fc\u015fterinin talebi \u00fczerine, dosya birinci paragrafta belirtilen s\u00fcre i\u00e7inde, olu\u015facak ger\u00e7ek masraflar\u0131n \u00f6denmesi kar\u015f\u0131l\u0131\u011f\u0131nda ar\u015fivden kald\u0131r\u0131labilir.<\/p>\n

13 \u015eI\u0307KAYETLER VE ANLA\u015eMAZLIKLAR PROSED\u00dcR\u00dc
\n13.1 YYO, Hukuk Mesle\u011fi i\u00e7in \u015eikayetler ve Anla\u015fmazl\u0131klar Program\u0131na kat\u0131lmaktad\u0131r.
\n13.2 \u00dccret uyu\u015fmazl\u0131klar\u0131 da dahil olmak \u00fczere, bir g\u00f6revin sonu\u00e7land\u0131r\u0131lmas\u0131 veya y\u00fcr\u00fct\u00fclmesi ile ba\u011flant\u0131l\u0131 olarak ortaya \u00e7\u0131kabilecek t\u00fcm uyu\u015fmazl\u0131klar, Uyu\u015fmazl\u0131k Komitesi Y\u00f6netmeli\u011fi uyar\u0131nca \u00e7\u00f6z\u00fclebilir. M\u00fcvekkil, YYO ile bir s\u00f6zle\u015fme imzalayarak, Hukuk Mesle\u011fi i\u00e7in \u015eik\u00e2yet ve \u0130htilaflar Program\u0131n\u0131n uygulanabilirli\u011fini kabul eder.
\n13.3 M\u00fc\u015fteri, davas\u0131n\u0131n ele al\u0131n\u0131\u015f\u0131ndan (bir k\u0131sm\u0131ndan) memnun de\u011filse, \u015fikayetin Uyu\u015fmazl\u0131k Komitesine sunulmas\u0131ndan \u00f6nce, nedenlerini belirterek \u015fikayetini yaz\u0131l\u0131 olarak YYO t.a.v. \u015eikayetler Departman\u0131na bildirmelidir.
\n13.4 M\u00fc\u015fteri, \u015fikayetine neden olan eylem veya ihmalden haberdar oldu\u011fu veya makul olarak haberdar olabilece\u011fi tarihten itibaren \u00fc\u00e7 ay i\u00e7inde \u015fikayetini YYO'ya sunmal\u0131d\u0131r.
\n13.5 \u015eikayet sorumlusu daha sonra anla\u015fmazl\u0131\u011fa dostane bir \u00e7\u00f6z\u00fcm\u00fcn m\u00fcmk\u00fcn olup olmad\u0131\u011f\u0131n\u0131 g\u00f6rmek i\u00e7in m\u00fc\u015fteriye dan\u0131\u015facakt\u0131r. Dostane bir \u00e7\u00f6z\u00fcm\u00fcn imkans\u0131z oldu\u011fu ortaya \u00e7\u0131karsa, \u015fikayet sorumlusu m\u00fc\u015fteriye \u015fikayet prosed\u00fcr\u00fcn\u00fcn nas\u0131l ilerleyece\u011fini a\u00e7\u0131klayacakt\u0131r. YYO, \u015fikayeti ald\u0131ktan sonra d\u00f6rt hafta i\u00e7inde m\u00fc\u015fteriye yaz\u0131l\u0131 olarak bir \u00e7\u00f6z\u00fcm belirleyecektir. \u015eikayetin \u00f6ng\u00f6r\u00fclen s\u00fcre i\u00e7inde \u00e7\u00f6z\u00fclmemesi veya tatmin edici bir \u015fekilde \u00e7\u00f6z\u00fclmemesi halinde, m\u00fc\u015fteri \u015fikayetini Hukuk Mesle\u011fi Uyu\u015fmazl\u0131k Komitesine sunabilir.
\n13.6 M\u00fcvekkil, YYO'nun yaz\u0131l\u0131 yan\u0131t\u0131ndan sonra en ge\u00e7 on iki ay i\u00e7inde \u015fikayetini Hukuk Mesle\u011fi Uyu\u015fmazl\u0131k Komitesi'ne sunabilir. Bundan sonra bu olas\u0131l\u0131k ortadan kalkacakt\u0131r.
\n13.7 Hukuk Mesle\u011fi Uyu\u015fmazl\u0131klar Komitesi, hizmetlerin kalitesi ve \u00fccretlerin miktar\u0131na ili\u015fkin \u015fikayetler hakk\u0131nda karar vermeye yetkilidir.
\n13.8 YYO \u00f6denmemi\u015f taleplerini Uyu\u015fmazl\u0131k Komitesine sunabilir.<\/p>\n

14 UYGULANACAK HUKUK VE FORUM SE\u00c7I\u0307MI\u0307<\/strong>
\n14.1 T\u00fcm anla\u015fmalar m\u00fcnhas\u0131ran Hollanda yasalar\u0131na tabi olacakt\u0131r.
\n14.2 Rotterdam B\u00f6lge Mahkemesi, m\u00fc\u015fteri ile akdedilen s\u00f6zle\u015fmelerden kaynaklanan anla\u015fmazl\u0131klara bakma yetkisine sahiptir.<\/p>\n<\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"1 DEFINITIES In deze voorwaarden wordt verstaan onder: YAVUZYIGITOGLU ADVOCATUUR hierna te noemen: \u201cYYO\u201d, het advocatenkantoor gevestigd te Rotterdam, met als doelstelling het beoefenen van de advocatuur. CLI\u00cbNT De natuurlijke of rechtspersoon die opdracht verstrekt aan YYO tot het verrichten van diensten. OVEREENKOMST de overeenkomst waarbij een cli\u00ebnt aan YYO de opdracht geeft om bepaalde juridische werkzaamheden te verrichten en YYO deze opdracht aanvaardt. HONORARIUM De kosten die YYO in rekening brengt voor de te verrichten juridische werkzaamheden. VERSCHOTTEN Elke vergoeding van te specificeren kosten zoals griffierecht, reis- en verblijfkosten, taxatiekosten, deurwaarderskosten etc., alsmede elke vergoeding van niet te specificeren kantoorkosten zoals porti, telefoon, fax, kopieerkosten e.d. KLACHT Elke schriftelijk negatieve reactie van de cli\u00ebnt over de uitvoering van een opdracht, de naleving van een overeenkomst, of de dienstverlening door YYO. 2 TOEPASSELIJKHEID 2.1 Deze algemene voorwaarden gelden voor iedere overeenkomst tussen YYO en de cli\u00ebnt, voor zover door partijen daarvan niet schriftelijk is\/wordt afgeweken. Uitdrukkelijk wordt uitgesloten de toepasselijkheid van andere algemene voorwaarden van cli\u00ebnt. Door het aangaan van een overeenkomst van opdracht aanvaardt cli\u00ebnt onvoorwaardelijk de toepasselijkheid van deze algemene voorwaarden en doet cli\u00ebnt afstand van de toepasselijkheid van andere algemene voorwaarden. 2.2 Deze algemene voorwaarden zijn ook...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21273","page","type-page","status-publish","hentry"],"yoast_head":"\nAlgemene Voorwaarden - YYO Letselschadeadvocaat Rotterdam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yyo.nl\/tr\/algemene-voorwaarden\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Algemene Voorwaarden - YYO Letselschadeadvocaat Rotterdam\" \/>\n<meta property=\"og:url\" content=\"https:\/\/yyo.nl\/tr\/algemene-voorwaarden\/\" \/>\n<meta property=\"og:site_name\" content=\"YYO Letselschadeadvocaat Rotterdam\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-15T11:49:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/yyo.nl\/algemene-voorwaarden\/\",\"url\":\"https:\/\/yyo.nl\/algemene-voorwaarden\/\",\"name\":\"Algemene Voorwaarden - 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